Frequently Asked Questions

MyWayfinder is a secure technology platform that helps individuals better understand their health and wellbeing. With MyWayfinder you can take assessments and locate providers who can support your journey to better health. As a provider you can view individuals' 360 Dashboard once they have consented to add you to their Care Team.

Yes! You don’t need to join to do a check-in and get service suggestions, or to see the resource directory. You can also use the MyWayfinder map anonymously to find providers based on location and kind of need, all without your information being saved on our end.

MyWayfinder is 100% free to use.

You’re in control of who can see your personal information. The only people who can view your 360 Dashboard are providers you've given permission.

Your personal information will not be shared with anyone who doesn’t have your permission (consent). We do sometimes collect data anonymously, which means it doesn’t include information that can identify a person, to better understand and help support our overall community health and wellbeing.

On MyWayfinder you have control over who can see your data. Consent means you’re agreeing to share information about yourself with MyWayfinder and with service providers on your Care Team. MyWayfinder lets you update your consent at any time. [Create My Account Guidelines & About Your Care Team/ https://cms.uat.my-wayfinder.org/uploads/Facilitated_Enrollment_English_3085f3a074.pdf]

The Federal Health Insurance Portability and Accessibility Act (“HIPAA”) protects your health-related information. We have taken careful efforts to protect your health-related information and have built our privacy and security practices to comply with all requirements of the HIPAA Privacy and Security Rules. When we get your health information from a provider, we have a special contract in place, called a Business Associate Agreement, to protect your data. And we treat any health information we get from you the same way as we treat all of your sensitive personal information, protecting it with administrative, technical, and physical safeguards to address any potential security risk. We consistently reassess our program and, in the 2025, will seek certification of our program under HIPAA and other applicable data protection rules.

MyWayfinder is built on best-in-class technology and regularly audited by our platform provider, IBM, based on IBM’s rigorous proprietary Security and Privacy by Design controls. We have designed our security program to meet all requirements for protection of student data applicable to MyWayfinder under the federal Family Educational Rights and Privacy Act (“FERPA”) and New York’s Education Law 2-d. We consistently reassess our program and adjust it as necessary to address potential risk.

Your Care Team is made up of your chosen service providers who can access your 360 Dashboard after you’ve given consent. They’ll use this information to better understand your needs and help you on your journey to better health and wellbeing.

Using MyWayfinder, community members looking for support from services outside of TogetherNow’s Connected Provider Network, can fill out a needs request, which will look like this example. Providers are encouraged to respond to these emails using the contact information provided in the message.

Yes! Neighborhood Navigation Centers are local community spaces where individuals and families can come by to access MyWayfinder on their own or with the help of staff and volunteers. To find the nearest one to you, search “Navigation Center” in the Service Directory. More Navigation Centers are being opened, so check back!

You can delete your account by going to the profile page via the account icon in the top right corner (on a computer) or within the menu icon (on a mobile device). Once you are in the profile section click the large red "Deactivate MyWayfinder Account" button.

We’d love to hear it! Community feedback is at the heart of what we do, helping us make sure our platform continues to meet the needs of you, the user. Each update features changes based off feedback, so if you have questions, suggestions, or are having any technical issues with MyWayfinder, please reach out to MyWayfinder Support or email us at feedback@my-wayfinder.org.